Return and Refund Policy
At Bye Berry, we want you to feel confident trying our skincare products. We created Bye Berry for women who are tired of dealing with rough, bumpy skin, redness, and disappointing products that never feel like a real solution.
That’s why we offer a 60-Day Money Back Guarantee on eligible purchases made directly through our official website.
Please read our Return and Refund Policy carefully before making a purchase.
1. 60-Day Money Back Guarantee
We stand behind Bye Berry and want you to have enough time to experience the product.
If you are not satisfied with your results, you may request a refund within 60 days of your order date.
To be eligible for our 60-Day Money Back Guarantee:
- Your order must have been placed directly through our official Bye Berry website.
- Your refund request must be submitted within 60 days of the original order date.
- You must provide your order number or proof of purchase.
- You may be asked to provide photos of the product, packaging, or your results so we can properly verify the request.
Refunds requested after 60 days may not be accepted.
2. Return Eligibility
Because Bye Berry is a personal skincare product, we may not accept returns of used products unless they are being returned under our 60-Day Money Back Guarantee.
To be eligible for a standard return, the item must be:
- Unopened
- Unused
- In its original packaging
- Returned within 60 days of the order date
- Purchased directly from our official website
Items that are opened, used, damaged, or not in their original condition may not qualify for a standard return unless covered by our guarantee.
3. How to Start a Return or Refund Request
To start a return or refund request, please contact us at:
Email: byeberryco@gmail.com
Please include:
- Your full name
- Your order number
- The email address used at checkout
- A short explanation of your request
- Photos of the product, if requested
Once your request is reviewed, our support team will provide the next steps.
Please do not send any products back without contacting us first. Items returned without prior approval may not be accepted or refunded.
4. Refund Processing
Once your refund request is approved, your refund will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear on your bank or credit card statement. Processing times may vary depending on your payment provider.
Shipping fees, package protection fees, priority processing fees, or other non-product fees may be non-refundable unless required by law or approved by our support team.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable unless otherwise approved by our support team.
We recommend using a trackable shipping method when returning items. Bye Berry is not responsible for returned packages that are lost, delayed, or damaged in transit.
6. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Email: byeberryco@gmail.com
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging
- A description of the issue
If approved, we may offer a replacement, store credit, or refund depending on the situation.
7. Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
Bye Berry is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
If your tracking shows your order was delivered but you did not receive it, please check with neighbors, your local carrier, front desk, mailroom, or household members first.
If your package is still missing, contact us and we’ll do our best to help, but replacement or refund approval is not guaranteed.
8. Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
Bye Berry is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to update the address. Once an order has shipped, we cannot guarantee address changes, cancellations, refunds, or replacements.
9. Cancellations and Order Changes
We process orders quickly to make sure customers receive their products as soon as possible.
If you need to cancel or change your order, please contact us immediately at:
Email: byeberryco@gmail.com
We cannot guarantee that cancellations or changes can be made once an order has been placed.
If your order has already been processed, packed, or shipped, you may need to wait until it arrives and then follow the return process.
10. Subscription and Autoship Refunds
If you purchased a subscription or autoship plan, you are responsible for managing, pausing, skipping, or canceling your subscription before the next billing date.
Refunds may not be provided for subscription orders that have already processed, unless approved by our support team or required by law.
To avoid future charges, you must cancel, pause, or modify your subscription before the renewal date.
Subscription discounts, free gifts, and promotional benefits may be subject to change at any time.
11. Bundle Orders and Free Gifts
If your order included a bundle, discount, free gift, or promotional item, all included items may need to be returned in order to qualify for a refund.
If a free gift or bonus item is not returned, its retail value may be deducted from your refund.
For example, if your order included a free Bye Berry Exfoliating Glove, you may be required to return it with the rest of your order if requesting a full refund.
12. Final Sale Items
Certain items may be marked as final sale and may not be eligible for returns or refunds.
Final sale items may include:
- Free gifts
- Promotional items
- Limited-time offer items
- Gift cards
- Items purchased through unauthorized sellers
- Items not purchased directly from our official website
Final sale items are not eligible for refunds unless they arrive damaged, defective, or incorrect.
13. Unauthorized Sellers
Our Return and Refund Policy only applies to products purchased directly from our official Bye Berry website.
We do not guarantee refunds, returns, replacements, or product authenticity for items purchased from:
- Third-party marketplaces
- Unauthorized resellers
- Social media sellers
- Resale websites
- Counterfeit product listings
To make sure you receive authentic Bye Berry products and are eligible for our guarantee, please purchase only from our official website.
14. Allergic Reactions or Skin Sensitivity
Bye Berry contains exfoliating ingredients and is designed to improve the look and feel of rough, bumpy skin.
Some customers may experience temporary tingling, dryness, sensitivity, or irritation, especially when first introducing exfoliating skincare into their routine.
If you experience severe irritation, burning, rash, swelling, or discomfort, stop using the product immediately and consult a licensed healthcare professional.
Refund requests related to sensitivity or irritation may be reviewed under our 60-Day Money Back Guarantee.
15. Results May Vary
While many customers experience visibly smoother-looking skin, reduced appearance of redness, and softer-feeling skin, individual results may vary.
Results depend on factors such as:
- Skin type
- Severity of rough texture
- Consistency of use
- Frequency of application
- Skin sensitivity
- Shaving routine
- Existing skincare routine
- Lifestyle and environment
Our 60-Day Money Back Guarantee allows you to try Bye Berry with confidence, but no specific result is guaranteed.
16. Chargebacks
If you have an issue with your order, please contact our support team first so we can help resolve it.
Filing a chargeback without contacting us may delay the resolution process.
We reserve the right to dispute chargebacks that we believe are fraudulent, inaccurate, or made in violation of this policy.
17. Policy Updates
Bye Berry reserves the right to update, modify, or change this Return and Refund Policy at any time.
Any changes will be posted on this page. Your continued use of our website or purchase of our products after changes are posted means you accept the updated policy.
18. Contact Us
For return or refund questions, please contact us at:
Bye Berry
Email: Byeberryco@gmail.com
Last Updated: May 12th, 2026