Cancellation policy

Purchase Options Cancellation Policy

At Bye Berry, we want your shopping experience to feel simple, flexible, and stress-free. If you choose a subscription, autoship, or recurring purchase option, please review the cancellation policy below.

1. Subscription and Autoship Purchases

Bye Berry may offer subscription or autoship purchase options that allow customers to receive products on a recurring schedule.

When you purchase a subscription or autoship option, you agree to be charged automatically according to the delivery frequency selected at checkout.

Subscription benefits may include:

  • Discounted pricing
  • Free gifts when available
  • Free shipping during eligible promotions
  • Savings on recurring orders
  • The ability to pause, skip, or cancel anytime

2. How to Cancel Your Subscription

You may cancel your subscription at any time before your next billing date.

To cancel, you can:

  • Log into your customer account and manage your subscription
  • Use the subscription management link sent to your email
  • Contact our support team at byeberryco@gmail.com

For the fastest help, please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear request to cancel your subscription

3. Cancellation Timing

Subscription cancellations must be completed before your next billing date.

If your subscription has already renewed, been processed, packed, or shipped before the cancellation request is received, we may not be able to cancel that order.

Canceling your subscription stops future recurring charges, but it does not automatically cancel, refund, or return orders that have already been processed.

4. Pausing, Skipping, or Updating Your Subscription

Instead of canceling, you may be able to pause, skip, or update your subscription.

You may also be able to update:

  • Delivery frequency
  • Shipping address
  • Payment method
  • Product quantity
  • Next billing date

Changes must be made before the next billing date to apply to the upcoming order.

5. Refunds for Subscription Orders

Subscription orders that have already been processed may not be eligible for cancellation or refund unless approved by our support team or covered under our 60-Day Money Back Guarantee.

If you are not satisfied with your Bye Berry product, you may contact us within 60 days of your order date to request assistance under our guarantee.

Refunds are reviewed according to our Return and Refund Policy.

6. Failed Payments

If your subscription payment fails, we may attempt to recharge your payment method.

You may receive email notifications requesting that you update your payment information.

If payment cannot be completed, your subscription may be paused, delayed, or canceled.

7. Subscription Discounts and Promotions

Subscription discounts, free gifts, free shipping, and promotional benefits are subject to availability and may change at any time.

If a free shipping promotion is not active or not included in your subscription offer, the standard $4.99 shipping fee may apply.

Free gifts, including the Bye Berry Exfoliating Glove, may be offered during select promotions and are subject to availability.

8. Customer Responsibility

Customers are responsible for managing their subscription before the renewal date.

This includes canceling, pausing, skipping, updating billing information, or changing the shipping address before the next scheduled charge.

Bye Berry is not responsible for recurring orders that process because a customer did not cancel or update their subscription before the renewal date.

9. Need Help Canceling?

Our support team is happy to help.

Email: byeberryco@gmail.com
Phone: (832) 602-4142
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM CST

Please allow our team reasonable time to review and respond to your request during business hours.

10. Policy Updates

Bye Berry reserves the right to update, modify, or change this Purchase Options Cancellation Policy at any time.

Any changes will be posted on this page. Your continued use of our website or subscription purchase options after changes are posted means you accept the updated policy.

Bye Berry
Email: byeberryco@gmail.com
Phone: (832) 602-4142
Last Updated: May 12th, 2026